Return & Refund Policy
Ryan Auto Mall is committed to providing clear information about our return and refund policies. Because vehicle purchases differ from traditional retail transactions, return eligibility varies depending on whether you are purchasing a vehicle, part, or accessory.
Vehicle Purchase Returns
Purchases of new and pre-owned vehicles from Ryan Auto Mall are considered final once the vehicle purchase transaction has been completed. We do not offer a general return or exchange period for completed vehicle purchases.
If you have questions or concerns regarding a vehicle purchase, please contact Ryan Auto Mall so our team can assist you.
Parts and Accessories Returns
Eligible parts and accessories may be returned within 10 days of purchase. A 30% handling charge applies to all eligible returns. No refunds will be issued after 10 days.
Electrical parts and special-order parts are not eligible for return or refund. We recommend confirming part numbers, fitment, and return eligibility with the appropriate Ryan Auto Mall Parts Department before completing your purchase.
Manufacturer Return or Exchange Programs
From time to time, a vehicle manufacturer may offer a separate satisfaction, return, or exchange program for qualifying vehicles. If such a program is available, eligibility and participation are subject to the manufacturer's current terms, conditions, restrictions, and time limits. Manufacturer programs are separate from Ryan Auto Mall's return policy and may be changed or discontinued by the manufacturer.
Questions About Returns or Refunds
If you have questions about whether a part or accessory is eligible for return, or have questions regarding a vehicle purchase, please contact Ryan Auto Mall for assistance.
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Frequently Asked Questions
Can I return a vehicle after purchasing it from Ryan Auto Mall?
No. New and pre-owned vehicle purchases are considered final once the vehicle purchase transaction has been completed. Ryan Auto Mall does not offer a general return or exchange period for completed vehicle purchases.
Can I return a part or accessory purchased from Ryan Auto Mall?
Eligible parts and accessories may be returned within 10 days of purchase. A 30% handling charge applies to all eligible returns. No refunds are available after 10 days.
Are electrical parts returnable?
No. Electrical parts are not eligible for return or refund.
Can I return a special-order part?
No. Special-order parts are not eligible for return or refund.
Is there a handling charge for parts and accessories returns?
Yes. A 30% handling charge applies to all eligible parts and accessories returns.
Does Ryan Auto Mall participate in manufacturer vehicle return or exchange programs?
If a vehicle manufacturer offers an applicable return, exchange, or satisfaction program, eligibility is determined by the manufacturer's current terms and conditions. These programs are separate from Ryan Auto Mall's return policy and may not be available for every vehicle or at all times.
Who should I contact with a question about a return or refund?
Please contact Ryan Auto Mall or the dealership where your purchase was made. Our team can help determine whether an eligible part or accessory qualifies for return or answer questions regarding your purchase.
Contact Ryan Auto Mall if you have questions about our vehicle, parts, or accessories return and refund policies.